eJuiceDB ships each brand in it's own package. Similar to Amazon, you will receive 1 package for every manufacturer you order from. Before reporting an item missing it's crucial to make sure the item isn't on it's way or in transit.
Check your items status through the Track Order Page on eJuiceDB.
I've checked the eJuiceDB tracking page; all my items have been delivered
If you've checked and all items show delivered, please contact us.
When do I receive my tracking number?
eJuiceDB sends all tracking numbers via email once a package has been shipped. You can also view all tracking numbers associated with your order Track Order Page. To view a list of all your orders visit the My Account Page
Expedited / Overnight / 2nd Day Shipping
eJuiceDB does not offer Expedited, Overnight or 2nd Day Shipping.
Tracking Number Not Working
Please allow up to 1 business day for a tracking number to update. If there is no progress after 1 business day please contact us.
Wrong Nicotine / Size Purchased
While we understand mistakes happen eJuiceDB does not typically reimburse or compensate for customer errors. Before finishing your order please note that you have ordered the correct size, nicotine or options. Double check your order and items. The customer is responsible for providing us accurate shipping and billing information. If a mistake was made please contact us so we can make it right